Refund & Cancellation Policy

Bailar, Inc., a Delaware corporation (successor by statutory conversion effective May 4, 2026 to Bailar LLC, a Florida limited liability company) (“Bailar,” “we,” “us,” or “our”) operates a marketplace for live dance events, classes, and instructor sessions, a Studio Operations subscription service for Studios, an optional consumer subscription (“No Ads”), and an online shop. Different products are funded, fulfilled, and refunded by different parties; this Policy explains how each one works.

This Policy is incorporated by reference into our Terms of Service, our Studio Master Terms, and our Shop Terms. Capitalized terms not defined here have the meanings given to them in the Terms of Service. Nothing in this Policy limits any non-waivable consumer right you may have under your local law.

1. SUMMARY

Type of purchase	Refundable?	Who decides?
Event ticket / class booking / instructor session	According to the Host’s published refund policy on the listing, plus the buyer protections in Section 2 below	The Host, with Bailar oversight
Studio subscription (Pro / Elite)	End-of-period; no mid-period refunds except as in Section 3	Bailar
“No Ads” consumer subscription (via Apple / Google IAP)	Per Apple App Store or Google Play refund policy	Apple / Google
Shop (merchandise via Printful drop-ship)	Per Bailar Shop Terms — misprint / damage in shipping refunded; sizing returns not accepted unless required by law	Bailar with Printful
Platform fee (2.5%) on marketplace transactions	Non-refundable except where required by law or where the underlying transaction is fully reversed	Bailar

2. MARKETPLACE TRANSACTIONS — EVENT TICKETS, CLASS BOOKINGS, INSTRUCTOR SESSIONS

2.1 Host’s published policy is the default. Each event, class, or instructor session listed on Bailar is operated by a Host (the event organizer, studio, or instructor). The Host sets and publishes its own refund and cancellation policy on the listing — refundable until 24 hours before, non-refundable, refundable for a 5% restocking fee, and so on. When you complete checkout, you accept the Host’s policy.

2.2 Buyer protections. Regardless of the Host’s published policy, Bailar will (a) issue a full refund (less Stripe’s processing fee, which Stripe does not return) if the Host cancels the event, class, or session and does not offer a reasonable substitute within 14 days; (b) issue a full refund if the event, class, or session was materially misdescribed on the listing and the buyer reports the misdescription within 7 days of the scheduled date; (c) issue a full refund if the Host fails Stripe KYC/KYB or is suspended for cause before the scheduled date; and (d) issue a full refund where required by applicable consumer-protection law (for example, certain U.S. state “cooling-off” rules and certain EU/UK distance-selling rules, where applicable).

2.3 Platform fee. The Bailar platform fee (currently 2.5% on Free-tier marketplace transactions; 0% for Pro and Elite Hosts) is non-refundable except where the underlying transaction is fully reversed under Section 2.2 or by chargeback / network reversal, or where a refund of the platform fee is required by applicable law.

2.4 How to request a refund. First contact the Host through the in-app messaging on the listing (the Host’s own policy applies first). If you cannot reach the Host within 72 hours, or if the Host refuses a refund that is owed under Section 2.2, email support@bailar.site with the transaction ID, the event/class/session details, and a brief description of what happened. We aim to acknowledge requests within 2 business days and to resolve them within 10 business days.

2.5 Chargebacks. Initiating a chargeback with your card issuer instead of contacting Bailar or the Host first may delay a resolution. Where Bailar determines that a chargeback was filed despite a valid refund being available through this Policy, Bailar may charge the buyer a reasonable administrative fee equal to Stripe’s chargeback fee (currently $15 per chargeback) before processing any future transactions.

2.6 Force majeure. Where an event, class, or session is canceled due to circumstances beyond the Host’s reasonable control (severe weather, natural disaster, government order, epidemic / pandemic measure, venue collapse), the Host’s force-majeure language controls. Where the Host has no published force-majeure clause, Bailar will work with the Host to issue a credit, a reschedule, or a refund as reasonable in the circumstances.

3. STUDIO SUBSCRIPTIONS (PRO AND ELITE)

3.1 End-of-period cancellation. Studio subscriptions are billed in advance on a monthly or annual basis. You may cancel at any time from your Studio dashboard; cancellation takes effect at the end of the then-current billing period. You retain Pro or Elite features through the end of that period.

3.2 No mid-period refund (default). Bailar does not refund the unused portion of a monthly or annual Studio subscription on cancellation.

3.3 Exceptions. Bailar will refund the prorated unused portion of a Studio subscription where: (a) Bailar terminates the Studio subscription without cause under Section 8.3 of the Studio Master Terms (excluding for-cause termination); (b) Bailar materially decreases the features of the Pro or Elite plan during a paid period and the Studio elects to cancel within 14 days of the change; or (c) a refund is required by applicable law (for example, certain EU/UK distance-selling cooling-off rules, where applicable).

3.4 Founding Studios. Cancellation of a Founding Studios subscription forfeits the Founding Discount on re-enablement: a Studio that drops to Free and later re-upgrades pays the standard Pro or Elite price in effect at the time of re-upgrade, not the original Founding Price. Other terms of the Founding Studios Program Terms continue to apply.

3.5 How to cancel. Open bailar.site/manage, go to Billing, and click “Cancel subscription.” You may also email studios@bailar.site from the email on your Stripe account.

4. CONSUMER SUBSCRIPTION — “NO ADS” (APPLE / GOOGLE IAP)

4.1 Apple App Store and Google Play control refunds. The optional “No Ads” subscription is billed by Apple or Google through their in-app purchase rails (with RevenueCat orchestrating receipts). Refund decisions for in-app purchases are made by Apple or Google under their own policies; Bailar cannot directly issue a refund for an IAP charge.

4.2 Apple refund request. Open the Apple website at reportaproblem.apple.com, sign in with your Apple ID, find the Bailar charge, and tap “Request a refund.”

4.3 Google refund request. Open the Google Play website at play.google.com/store/account/orderhistory, find the Bailar charge, and request a refund.

4.4 Cancellation. You may cancel the “No Ads” subscription at any time from the App Store / Google Play subscription management screen on your device. Cancellation takes effect at the end of the then-current billing period. Bailar will continue to honor the “No Ads” entitlement until that date.

5. SHOP — MERCHANDISE

Shop returns are governed by the Shop Terms. In summary: misprints and shipping-damaged items are eligible for a full refund or reprint at our cost; size or fit returns are not generally accepted because items are printed on demand by Printful and do not enter Bailar inventory; non-waivable consumer rights under your local law (for example, EU/UK 14-day distance-selling withdrawal where applicable) are honoured.

6. HOW REFUNDS ARE PROCESSED

6.1 To your original payment method. Approved refunds are issued through Stripe to the original card or payment method used at checkout. Stripe’s processing time is typically 5–10 business days; Stripe does not refund the underlying network processing fee, and we do not pass that fee back to you.

6.2 From the Host’s connected account. Marketplace refunds reduce the Host’s connected-account balance under Stripe Connect’s standard liability allocation. Bailar may debit the Host’s connected-account balance, withhold pending payouts, or invoice the Host directly for any amount owed to a buyer under this Policy.

6.3 Credit alternative. Where a refund is owed and you would prefer a future-event credit, Bailar may offer a credit of equal or greater value at its sole discretion.

7. APPEALS AND DISPUTES

If you disagree with a refund decision, email legal@bailar.site within thirty (30) days of the decision with the transaction ID and a brief description of your objection. Disputes that remain unresolved are subject to the arbitration clause in Section 22 of the Terms of Service (for consumer buyers) or Section 11 of the Studio Master Terms (for Studios).

8. CHANGES TO THIS POLICY

We may update this Policy from time to time. Material changes will be notified through the app, on bailar.site, or by email at least seven (7) days before they take effect.

CONTACT

Buyer support: support@bailar.site
Studio support: studios@bailar.site (when available) or legal@bailar.site
Legal: legal@bailar.site

Bailar, Inc.
401 Ocean Dr, Suite 404
Miami Beach, FL 33139
United States